Privacy Policy
At EARWAVE WATER, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our customer support team.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect certain information necessary to provide our products and services.
Personal Information
We may collect personal information such as:
- Full name
- Shipping address
- Billing address
- Email address
- Phone number, if provided
- Order details
- Payment-related information
- Customer support messages
Automatically Collected Information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Cookies and usage data
- General website activity
This information helps us improve website performance, understand customer behavior, and provide a better shopping experience.
2. How We Use Your Information
We use the information we collect for business and service-related purposes, including:
- Processing and fulfilling orders
- Sending order confirmations and shipping updates
- Providing customer support
- Managing returns, replacements, and refunds
- Verifying order information
- Preventing fraud and unauthorized transactions
- Improving our website, products, and services
- Communicating important updates about your order
- Complying with legal, tax, and business obligations
- Sending promotional communications only when permitted
We only use your information for purposes that are reasonably necessary to operate our store and provide our services.
3. Payment Information
Payments on our website are processed securely through trusted third-party payment providers, including:
- Stripe
- PayPal
EARWAVE WATER does not store or have direct access to your full credit card number or complete payment credentials.
All payment transactions are encrypted and processed securely by the payment provider. Payment information is handled according to the security and privacy standards of the selected payment processor.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
- Keep the website functioning properly
- Remember customer preferences
- Analyze website traffic and performance
- Improve product pages and checkout experience
- Support marketing and advertising activities
- Help prevent fraud and security issues
You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
5. Sharing of Information
EARWAVE WATER does not sell customer personal information.
However, we may share necessary information with trusted third parties who help us operate our business, including:
- Payment processors
- Shipping carriers
- Order fulfillment partners
- Website hosting providers
- Email and customer support providers
- Fraud prevention services
- Analytics and marketing service providers
We may also disclose information when required by law, legal process, government request, or to protect our rights, customers, and business operations.
6. Data Retention
We retain customer information only for as long as necessary for legitimate business purposes, including:
- Fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Processing returns, refunds, or replacements
- Complying with legal and tax obligations
- Resolving disputes
- Enforcing agreements and policies
When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include secure checkout technology, encrypted payment processing, restricted access to customer data, and use of trusted third-party service providers.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers use our website and services at their own discretion.
8. International Customers
EARWAVE WATER may serve customers in different countries. As a result, customer information may be processed, stored, or transferred outside of the customer’s country of residence.
By using our website and services, you understand that your information may be transferred and processed in locations where our service providers, fulfillment partners, or business systems operate, where permitted by applicable law.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to certain processing activities
- Withdraw consent for marketing communications
- Request information about how your data is used
To submit a privacy-related request, please contact us using the contact information listed below.
10. Marketing Communications
If you choose to receive promotional emails or marketing messages from us, we may use your email address to send updates about products, offers, or store news.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still send important order-related messages, such as order confirmations, shipping updates, or customer service responses.
11. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
12. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
EARWAVE WATER is not responsible for the privacy practices, content, security, or policies of third-party websites. Customers should review the privacy policies of external websites before providing personal information.
13. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time.
Any changes will become effective when posted on this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
We encourage customers to review this page periodically to stay informed about how we protect personal information.
14. Contact Us
If you have questions about this Privacy Policy or how your information is collected, used, or protected, please contact us:
EARWAVE WATER
📍 Address:
EARWAVE WATER LLC
1390 S Ponderosa Dr
Gilbert, AZ 85296
United States
📧 Email:
support@pulseaudio.shop
🕘 Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM MST